Leisure Getaways Incorporated – Sales and Free Lunches

Sales professionals at Leisure Getaways Incorporated take pride in studying and implementing the most effective sales and marketing techniques in their work.

While every reasonable person knows that there’s no such thing as free lunch, every prospect and buyer secretly hopes and believes that there might be.  This is why premiums are such a powerful strategy in selling. A premium is a free gift or a bonus that comes with a purchase. One of the best approaches when deciding on premiums for your business is to not give away the same things that you are already selling. This is bad because it tends to devalue your products or services and isn’t creative at all.

Some of the best premiums are things that people want for themselves. This applies not only to their personal lives but also to business transactions. It is always best if you can find a premium that people want, but aren’t buying. It may be that they think that the items cost too much, are too busy to buy it, or they need to explain the purchase to their loved ones.

A great premium solves all these problems. If someone asks them about it, they can tell that they received it for free. They also don’t have to spend time making a buying decision or obsess about money and costs. Some of the best examples of premiums come from the home security and fire alarm systems businesses. The reason for it is simple: nobody really wants to buy a fire alarm. It is just not an exciting purchase.

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The industry needed a solution for this issue and the solution is premiums. Typically, home security companies offer gifts such as beautiful dinnerware, a vacation or a set of steaks. This lets the buyers receive an item that they really want, while at the same time, making a necessary decision that they aren’t excited about much.

Are your customers excited about what you sell? While selling may be easier for companies that sell vacation-related products and services, such as Leisure Getaways Incorporated, any business can find ways to make buying exciting for its customers.

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Leisure Getaways Incorporated – On Selling Cycles and Keeping in touch with Prospects

Businesses, such as Leisure Getaways Incorporated, know that most people absolutely love to buy things, products, and services. At the same time, most people hate being sold to. They like to take their time to think about what they are buying, to shop around, and make a buying decision when they are ready to make one.

Usually, this is a process that takes time. The fact that someone isn’t ready to buy on the spot doesn’t mean that they won’t buy at all. There are a lot of other reasons that have an influence on the process.

One of the reasons why so many salespeople do not accomplish the results that they want is because they avoid meticulous tracking of measurable results. In the business of selling, some of the most significant outcomes can be accomplished after a sixth or seventh conversation with a prospect.

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Many sales people like to make themselves comfortable by having a lot of prospects who are almost ready to buy, yet never get to making a buying decision. Successful salespeople always want to know where their prospects are in the buying cycle. They do not take things personally and even when someone doesn’t buy, they want to know about what happened.

When a prospect goes to a competitor, it is important for a business to study the competition and find out what the competition has that the business doesn’t. This allows the business, like Leisure Getaways Incorporated, to find ways to present its products and services in a light that makes them stand out and look better than everything else on the market.

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Leisure Getaways Incorporated – On the Importance of Listening in Selling

Companies like Leisure Getaways Incorporated take pride in having happy customers and using sales strategies in ethical ways with the goal of helping their clients.

When it comes to selling, a lot of people think that selling is all about talking and pushing a product or service on a customer. While aggressive and pushy sales techniques do exist, they can’t help a business build a following of loyal customers.

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Even if a prospect buys a good product or service from an aggressive sale, the negative experience about the sale itself will often be stronger than the positive experience about the product or service. The word of mouth about it will be most likely negative, too.

Great sales people who can sell to the same people over and over again know that they can’t aggressively push. Good selling is at least as much about listening as it is about talking. Listening during selling is not as easy as it may sound. Some major corporations invest significant amounts of money into training their employees how to listen and how to communicate.

People often don’t listen because they are preoccupied with their own thoughts, are tired, are too much in a hurry, or are simply incapable of focusing their attention.

Listening in selling needs to have a purpose. This purpose is to collect important and useful data about the customer, his or her wants, needs, desires, and problems. After talking to a prospect, a successful sales person can tell a lot about this prospect’s fears, feelings, and values. This makes selling easy. All the sales person needs to do is find a product or a service that fulfills the customer’s needs best.

That’s how companies, such as Leisure Getaways Incorporated, operate and this is why they have so many satisfied clients.

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Leisure Getaways Incorporated – How Businesses that Provide Excellent Customer Service Deal with Angry Customers

No human or business is absolutely perfect, not even an excellent company such as Leisure Getaways Incorporated. The first thing that you need to understand about dealing with angry or upset customers is that incidents will happen.

You may do whatever you can to describe your policies clearly and extensively, yet some customers will still not understand them. Your suppliers and vendors may be late on the exact dates when your customers absolutely need the products that they ordered.

This is why you want to prepare and have scripts, policies, and procedures to what to do when things go wrong.

Here is a sample sequence that can help you diffuse angry customers and turn negative situations into opportunities for customer happiness.

  • Step #1. Acknowledge that the customer is not happy.

A lot of businesses and customer service representatives immediately start looking for excuses and explanations why the customer is at fault for what happened. This is not something that you want to happen. Customer support representatives first need to acknowledge that the person they are talking to is upset to show the customer that they are listening and paying attention.

  • Step #2. Make a sad/glad comment.

Here you want your representatives to express regrets about the situation and thank the customer for talking about the issue.

  • Step #3. Make a positive comment.

The first two steps usually take a sentence or two. This step is also very short. All you want your representatives to do here is communicate to the customer that they will do something to handle the problem.

  • Step #4. Ask what you can do to make the customer happy.

This question allows you to find what the customer wants. Oftentimes businesses are afraid that their customers will have unreasonable demands when in reality all that they want is a replacement, a refund or some other quick solution to the problem.

  • Step #5. Find a solution that works for both parties.

This sequence is just of one the examples of why companies like Leisure Getaways Incorporated have so many happy customers that keep coming back again and again.

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Leisure Getaways Incorporated – How to Make Sure That Your Business Provides Great Customer Service

Leisure Getaways Incorporated does its best to provide excellent customer service to its clients.

Many businesses do not get the performance they want from their workers because they do not develop policies and procedures to handle the daily tasks. Every company needs to have a process for how things are done, from answering the phones, to processing refunds and getting with unhappy customers.

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If you run a company, but do not have policies and procedures, your employees will develop ones of their own and tell your new workers about how the things work in your business. This is not something you want to leave unhandled. If you leave your employees to their own devices, you leave the outcomes of your business activities to chance.

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Once you do create a program about how things are done in your company, you need to manage and enforce it. Call your own phones on a regular basis or have your friends call if your employees would recognize your voice. Check if the people that answer the phones follow the scripts and handle the situations in the way that they are supposed to.

Next, ask your customers and suppliers about their experiences and about what they hear from your workers. Remember that you can only expect what you inspect in your business. This being said, you do not want to be an angry cop who is only looking for mistakes and punishes people when they make mistakes.

If you want your employees to be positive, you need to inspire them. Give compliments to those who do things right and praise the benefits of your products or services. Say good things about your distributors, suppliers and customers. When your employees start following your example, reward this behavior. That’s what companies like Leisure Getaways Incorporated do and that’s why they are so successful in business.

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Leisure Getaways Incorporated – Why Training Employees is Crucial for Great Customer Service

Smart businesses, such as Leisure Getaways Incorporated, know that customer service is based on training, managing and enforcing the rules among the employees. Your business may be running a very expensive advertising campaign, but if your phones are not answered properly, if your customers are not treated right, then all these advertising dollars can be going to waste.

This is why you need to train your employees and enforce the rules. Imagine your own reaction if you were to hear an employee in a store tell a customer about how bad of a person his or her manager is. You need to make it clear to your employees that they play a crucial role in providing customer service to your clients………… read more

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Leisure Getaways Incorporated – How Does Your Company Look To Your Customers?

Successful businesses, such as Leisure Getaways Incorporated, are always concerned with how they look like and what impression they create.

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Many businesses, especially small businesses, seem to be completely oblivious to how their company really looks like to others. Sometimes you can tell that right away by just looking at a restaurant parking lot with a lot of cracks in the pavement or at the dirty floor of a dry cleaning service. Such businesses often don’t try and ask themselves about what people are saying about them and why. They worry about managing and operating the business and think that managing customer experience and customer service is much more important.

The reason why these businesses ignore negative comments and negative word of mouth is that they think that it’s out of their control. They feel helpless about managing customer experience, even though the examples are right in front of their eyes.  For example, when Apple launches a new phone, tablet or a computer, it talks about the product before it becomes available for sale. Apple makes sure that their customers understand what makes the new product stand out and are excited about it. Apple talks to users, prospects, and the press.

All of this is hardly revolutionary, yet a lot of businesses don’t see it, don’t understand it and don’t do it. One of the problems with bad customer service is that clients are more likely to talk about horrible experiences than about positive ones. If a business does everything as expected, there is nothing to talk about. There is no story.

However, if a business does screw up, customers feel compelled to talk about their frustrations, in part because the Internet has made it so easy. This is one of the reasons why successful companies, such as Leisure Getaways Incorporated, always do their best to keep their customers happy and satisfied.

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