Smart businesses, such as Leisure Getaways Incorporated, know that customer service is based on training, managing and enforcing the rules among the employees. Your business may be running a very expensive advertising campaign, but if your phones are not answered properly, if your customers are not treated right, then all these advertising dollars can be going to waste.
This is why you need to train your employees and enforce the rules. Imagine your own reaction if you were to hear an employee in a store tell a customer about how bad of a person his or her manager is. You need to make it clear to your employees that they play a crucial role in providing customer service to your clients………… read more
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